Last updated: March 8, 2026
eStudy Universe (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the eStudy Universe mobile application (“App”) and related services.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services.
1.1 Personal Information
When you create an account or use the App, we may collect:
• Full name
• Email address
• Phone number
• Profile photo (if uploaded)
• Account login credentials
This information is used to create and manage your account.
1.2 Educational and Usage Information
To provide learning services, we collect:
• Courses you enroll in
• Lessons you watch
• Practice tests and exam attempts
• Quiz answers and results
• Study progress and performance analytics
• XP points, streaks, and achievements
This information helps us personalize your learning experience.
1.3 AI Tutor Interactions
When you use the AI Tutor, we may collect:
• Questions you submit
• Messages exchanged with the AI
• Files or images you upload to the AI tutor
These interactions may be stored and analyzed to:
• Improve AI responses
• Maintain safety and prevent abuse
• Improve our services
AI responses are generated by third-party AI technology.
1.4 Payment Information
When you purchase subscriptions or other paid content, payments are processed through MTN Mobile Money, Orange Money, and our payment partner Fapshi.
We may collect limited payment-related information such as:
• Phone number used for payment
• Transaction ID
• Payment confirmation status
We do not store sensitive financial credentials such as mobile money PIN codes.
1.5 Device and Technical Information
We may automatically collect certain technical data, including:
• Device type
• Operating system
• App version
• IP address
• Device identifiers
• Crash logs and performance data
This information helps us improve app performance and security.
2. How We Use Your Information
We use your information to:
• Create and manage your account
• Provide courses, exams, and study materials
• Track your learning progress
• Personalize your learning experience
• Process payments and subscriptions
• Provide AI tutoring services
• Improve the App and develop new features
• Send notifications and updates
• Detect fraud, abuse, or security issues
• Comply with legal obligations
3. Sharing of Information
We do not sell your personal information.
We may share your information with trusted third parties in the following situations:
Service Providers
We may share data with service providers that help us operate the App, such as:
• Payment processors (e.g., Fapshi)
• Cloud storage providers
• AI service providers
• Analytics and monitoring tools
These providers only process data necessary to perform their services.
Legal Requirements
We may disclose information if required to:
• Comply with legal obligations
• Respond to lawful requests by authorities
• Protect the rights, safety, or property of users or our platform
Business Transfers
If eStudy Universe is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
4. Data Storage and Security
We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration.
These measures include:
• Secure cloud infrastructure
• Encryption of sensitive data
• Access control for internal systems
However, no internet-based service can guarantee complete security.
5. Data Retention
We retain your information only for as long as necessary to:
• Provide our services
• Maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
You may request account deletion at any time.
6. Your Privacy Rights
Depending on your location, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Object to certain types of data processing
You can exercise these rights by contacting us using the information provided below.
7. Children’s Privacy
The App is intended for users aged 13 and above.
We do not knowingly collect personal information from children under 13 without parental consent.
If we learn that we have collected information from a child under 13 without proper consent, we will take steps to delete that information.
Parents or guardians may contact us if they believe their child has provided personal information.
8. Cookies and Analytics
The App may use analytics tools to understand how users interact with the platform.
These tools help us:
• Improve the App’s performance
• Understand feature usage
• Identify technical issues
This data is used in an aggregated and non-personally identifiable way whenever possible.
9. Third-Party Services
The App may integrate with third-party services, including:
• AI service providers
• Mobile money payment services
• Analytics platforms
These services operate under their own privacy policies. We encourage you to review their policies if you use their services through our App.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the “Last updated” date and publish the revised policy in the App.
Your continued use of the App after updates means you accept the revised Privacy Policy.
11. International Users
If you access the App from outside Cameroon, your information may be processed and stored in countries where our service providers operate.
By using the App, you consent to this transfer of information.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
eStudy Universe
Email: info@estudyuniverse.com
Location: Buea, Cameroon